If you are working within the learning disability sector and studying for the QCF Diploma in Health and Social Care, you will find this book invaluable in helping you to achieve the unit on Communicating effectively. It explain how communication affects all aspects of your work, including relationships, and provides guidance on how to overcome barriers to good communication. The book is easy to navigate, with each chapter covering one of the learning outcomes within the unit. Each chapter begins with an example taken from real people's stories and lots of activities, photographs and other illustrations are included throughout.

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