Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economiesDesign for Operational Excellence introduces a continuous improvement program that helps you adapt to changing markets and customer needs rather than react to them. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operationfrom customer service to sales to manufacturing.Kevin J. Duggan is the founder and president of Duggan Associates, an educational and advisory firm specializing in advanced lean training to create operational excellence. He is the author of Creating Mixed Model Value Streams, former faculty member for the Lean Enterprise institute, and instructor for the University of Michigan.

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