Having passed though the first wave of knowledge management in organizations, we must now look how best to improve current practices. Current practices need to be improved due to discoveries of best practices of knowledge management and due to the changes in the competitive environment that call for re-alignment. Engaged Knowledge Management seeks to provide answers about how best to re-align knowledge management practices. The authors discuss topics ranging from strategic issues of control and coordination of knowledge programs, missing capabilities of knowledge management, and customer knowledge management, to operational necessities of creating knowledge markets and deploying knowledge management systems. This book is based on the author's involvement in a wide assortment of knowledge management endeavours from the perspectives of consultants, researchers, and implementers.

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