Experienced professionals and novice care workers a like need to communicate meaningfully with their clients. To do so successfully you need to understand the skills required and how to practice them. This self-directed study workbook will appeal to everyone with a health and social care interest. It can be used as a stand-alone module or part of an assessment programme, or as part of a more formal training programme at a college or other institution. It can be used in a very flexible way and covers a variety of skills required for effective communication.