Your new trainers don't know how to properly operate the VCR and monitor . . . your employees don't know how to use a preferred conference call vendor . . . your middle managers fail to consistently report their employees' overtime. Tired of explaining things over and over? Save time, frustration and money-and improve performance-by creating your own task aids. This self-study guide will show you how to create checklists, lists of steps, forms, worksheets, decision tables, flowcharts-all kinds of task aids to help employees take corrective action and perform their jobs. When you follow the author's advice, you'll be on the way to designing and developing your own appropriate job aids-easily and quickly. Working at your own pace, you'll learn about every step involved in creating an effective task aid and get plenty of practice implementing the steps.

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