Since the first edition, NLP at Work has pioneered the use of neurolinguistic programming (NLP) in the business world to improve communication, negotiation, teamwork and influence. With more 100,000 copies sold and now in its third edition, NLP at Work is a clear and comprehensive introduction to using NLP in the workplace, with a unique personal style and approach. The underlying concepts--learning to recognize unique styles, the essence of modeling excellence, the keys to discovering greatness through non-verbal behavior and language, questioning skills and clues to our unconscious mind--are explained and followed up by examples of how to use them in building relationships, enriching communication and resolving conflict. New chapters on the use of time and metaphor as the language of change are included. Easy to read, full of thought-provoking stories and everyday examples, this book is a must-read for the NLP newcomer and experienced practitioner alike.