From strategy formulation to change implementation, management decides what will be done, how it will be done, who will do it, and what the ultimate outcome should be. Unfortunately, this is not a precise, predictable process. Every day, organizations fail because they selected the wrong people, the wrong market, the wrong equipment, the wrong product or service, or the wrong process. The process of choosing one strategic or operational alternative over another may be the difference between success and failure. Although we can not achieve certainty in this decision-making process, we can reduce the degree of uncertainty by developing and following a consistent framework for analyzing the organizational process to maximize our chance of making the best decisions. This book uses a time-tested, step-by-step, practical framework for identifying and assessing organizational issues and for choosing optimum solutions. It is written in an easy, readable style, and uses real world case studies from the authors own consulting experiences to explain the assessment and intervention process.

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