Are your employees qualified?Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions.Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk.Create a certification program within your organization to:Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customersEnsure that your workforce is trained and competent to their jobMake your hiring process more cost effective and legally defendableRecognize competence and consistency of your employeesOnce you've identified the need for a certification program, what's the next step? All of the answers are here!