Many of the deep-rooted human conflicts that seize our attention today are not ready for formal mediation and negotiation. People do not negotiate about identity, fear, historic grievance, and injustice. Sustained dialogue provides a space where citizens outside government can change their conflictual relationships. Governments can negotiate binding agreements and enforce and implement them, but only citizens can change human relationships. Governments have long had their tools of diplomacy - mediation, negotiation, force, and allocation of resources. Harold H. Saunders' A Public Peace Process provides citizens outside government with their own instrument for transforming conflict. Saunders outlines a systematic approach for citizens to use in reducing racial, ethnic, and other deep-rooted tensions in their countries, communities, and organizations.