Ever wondered why we don't talk anymore? Or why you never seem to be able to get anything done at work? And why your boss is driving you mad? Answer: Email. In a short period of time, email has taken over our lives. But it is such a new form of communication. Is it any wonder that we haven't figured out how to use it yet? Send is a book so utterly necessary, it is almost impossible to imagine having survived without it. It explains the cultural implications of email and offers top tips on how to make it work FOR you, rather than AGAINST you. It might even prevent you from sending the email that could land you in jail.