Complete with 25 case studies, this in-depth guide provides a roadmap for using Six Sigma to improve the quality of software/IT companies. Six Sigma Software Quality Improvement demonstrates how Six Sigma is applicable to the IT industry, with compelling success stories from today’s leading IT companies, including Motorola, Honeywell, GE, and American Express. The book offers a true roadmap for software quality improvement from those who have been in the trenches and have won the battles handily. This practical guide illustrates how successful IT companies employ Six Sigma to improve their processes using DMAIC (Define, Measure, Analyze, Improve, Control) and DMADV (Define, Measure, Analyze, Design, Verify) and identify and eliminate waste from their processes using Lean Six Sigma. The book also reveals how companies develop new, robust products using Design for Six Sigma (DFSS) concepts. Six Sigma Software Quality Improvement Provides detailed...

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