Hire Tough, Manage Easy : How to Find and Hire the Best Hourly Employees

According to statistics from the U.S. Department of Labor, businesses spent an estimated $26 billion in 1996 alone on hiring hourly employees. The Department also reports that half those employees were gone within six months - an incredible turnover rateof 100 percent per year. Mel Kleiman, a nationally recognized authority on recruiting, selecting, and retaining hourly employees, addresses this issue and offers step-by-step systems and ideas for better hiring in his new book, Hire Tough, Manage Easy. "Hourly workers represent 79 percent of the U.S. labor force," said Kleiman, "and these are the front-line service providers who are closest to the customer, so hiring right is extremely important. If the president of a grocery chain takes a day off, how many customers will notice? But if the aisles aren't clean or the checkout lines are ten people deep, you bet customers will notice and they probably won't be in any hurry to come back and repeat the experience. Kleiman said the...