Dealing with Difficult People (Essential Managers)

This title is part of a series which offers bite-sized chunks of information to help equip managers with the skills to meet new challenges, improve efficiency and be successful. It offers practical solutions for solving disagreements between colleagues, supervisors and customers. Simple checklists are included to help the reader anticipate problems and find the best solutions for challenging situations. Flow charts and diagrams explore different options for taking actions and provide useful examples.