Building an ITIL-Based Service Management Department

We are continually being told that Service Management is all about the successful blending of people, processes and technology. No matter how much you spend on purchasing technology or how much time you invest in building processes, this will not function successfully without a well constructed Service Management department. This publication is a guide that clearly explains how you can build a successful Service Management department by following nine clearly explained steps. The nine-step plan has been based around ITIL using ITIL V3 for inspiration and ITIL V2 as a reference source. The publication also draws from comparisons with a remarkable and ancient source - the social structure of ancient Egypt - which, though over 4000 years old, still resonates with the modern world of IT Service Management. This book shows you how the ancient and modern can help you build a successful Service Management department. Формат издания: 21,5 см х 21,5 см.